bd345's Privacy Policy
Your personal information matters to us. This policy describes what information bd345 collects, how it is stored, and the purposes for which it is used.
bd345 is an online gaming and betting platform operated for users in Bangladesh. It is our responsibility to protect the information you provide while using our platform. This privacy policy sets out in detail our commitment and procedures for managing information collected through the bd345 website and applications.
This policy is consistent with our Terms and Conditions, and by creating an account or starting to use any service on our platform, you are considered to have agreed to this privacy policy. Please read the following carefully.
What information we collect
bd345 collects two types of information from users — information provided directly by you, and information collected automatically.
1.1 Information You Provide Directly
When registering an account, completing verification, or requesting support, you provide the following information:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for account verification)
- bKash, Nagad, Rocket, or Upay mobile banking number (for transactions)
- Contact information provided via live chat or email
1.2 Automatically Collected Information
The following information is collected automatically when you use the bd345 platform:
- IP address and device type
- Browser name and version
- Time, date, and duration of use per session
- Which pages or sections of the platform were visited
- Data collected through cookies and similar tracking technologies
1.3 Gaming and Transaction Information
We also store information related to your account activity, including deposit and withdrawal history, bet records, game logs, and bonus usage history.
Purpose of data use
bd345 uses collected information only for specific and legitimate purposes. The main reasons for our use of data are described below:
2.1 Account Management
We use your information to create, maintain, and secure your account. OTP verification and identity confirmation are carried out via the mobile number or email address provided at registration.
2.2 Processing Financial Transactions
We use your mobile banking information to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. All transactions are handled through secure SSL encryption.
2.3 Customer Support
We use contact information to resolve your issues via live chat or email and to improve the quality of our service.
2.4 Fraud Prevention and Security
Data is analysed to detect and prevent unlawful activity, fraudulent transactions, and account security breaches.
2.5 Responsible Gaming
As part of our responsible gaming policy, we monitor user activity to identify early signs of problematic behaviour and provide assistance where needed.
2.6 Promotional Communications
If you have consented to receive promotional messages, information about bonus offers and new services may be shared with you. You may withdraw this consent at any time.
Data storage and security
bd345 stores user data on secure servers and uses industry-standard encryption to protect it from unauthorised access.
3.1 Technical Security Measures
- All data transmissions are encrypted using SSL (Secure Socket Layer) technology
- Sensitive information is stored in encrypted databases
- Regular security audits are conducted
- Firewall and intrusion detection systems are active
3.2 Data Retention Period
Data may be retained for a defined period while your account is active and after closure, as required by legal obligations or for dispute resolution. Financial transaction records are kept for an extended period.
3.3 Staff Access
Only authorised staff may access user data, and only for specific professional purposes. All staff are bound by strict confidentiality agreements.
Sharing data with third parties
bd345 does not sell or rent your personal information for commercial purposes. However, in certain circumstances data may be shared with the third parties listed below:
4.1 Payment Processing Services
Relevant transaction data is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. These mobile banking providers operate under their own privacy policies.
4.2 Technology Service Providers
Limited data is shared with selected technology partners for website hosting, data storage, security, and analytics services. These partners are contractually bound to maintain confidentiality.
4.3 Game Software Providers
Some technical data is shared with game developers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe for platform operation purposes, but no personally identifiable information is included.
4.4 Legal Requirements
Where applicable, data may be provided to authorities pursuant to court orders, government directives, or legal processes.
4.5 Business Changes
In the event of a company merger, acquisition, or asset sale, user data may be transferred. In such circumstances we will notify users in advance.
Cookies and tracking technology
Cookies and similar technologies are used on the bd345 website and application to improve your browsing experience.
5.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure core functionality.
- Functional cookies: Used to remember your preferences such as language selection and other settings.
- Analytics cookies: Used to understand platform usage and improve the service.
5.2 Cookie Controls
You can reject or delete cookies by changing your browser settings. However, doing so may cause some features of the website to not work properly.
Your rights and choices
bd345 believes users should have control over their own data. Your main rights are described below:
6.1 Right to Access Your Data
You can find out at any time what information bd345 holds about you. Contact the support team to do so.
6.2 Right to Correct Your Data
If your profile contains incorrect or outdated information, you can request a correction. This can be done through account settings or via support.
6.3 Right to Delete Your Data
In certain circumstances you may request deletion of your data. However, some data may need to be retained due to legal obligations or ongoing disputes.
6.4 Opting Out of Promotional Communications
If you no longer wish to receive communications about bonuses or offers, inform the support team via 24/7 live chat or email.
6.5 Right to Close Your Account
You may request to close your bd345 account at any time. Certain data will remain stored after closure as required by law.
Protection of minors' data
All bd345 services are intended solely for individuals aged 21 or over. We do not knowingly collect personal information from minors.
An age verification process is followed at account registration. If a user creates an account using false information and is subsequently found to be a minor, that account will be closed immediately and the associated data will be deleted.
Changes and updates to this policy
bd345 may update this privacy policy from time to time. Changes may be made when the scope of services expands, new technology is added, or legal requirements change.
For significant changes, users will be notified at their registered mobile number or email, and the updated date will be shown on the website. Continued use of the platform after changes are made will be taken as acceptance of the revised policy.
To learn more about us, visit our About Us page, which introduces bd345's purpose and services.
Contact and complaints
If you have any questions, comments, or complaints about this privacy policy, please contact the bd345 support team.
9.1 Contact Methods
- 24/7 Live Chat — via the website or app
- Email: [email protected]
Our team aims to respond as quickly as possible to any privacy-related request. Support is available in both Bengali and English.
Legal basis for this policy
bd345 processes user data on the following legal bases:
- Performance of a contract: Data necessary to fulfil the service agreement with you is processed.
- Legal obligation: Data is processed to comply with applicable laws and regulations.
- Legitimate interests: Data is used to prevent fraud, maintain security, and improve service quality.
- Consent: Data is used for purposes where you have given explicit consent.
This privacy policy and bd345's overall terms of service are complementary to each other. For more details, read our Terms and Conditions.
This privacy policy applies to all bd345 platforms. Last updated: January 2025. If there are changes compared to a previous version, the new version shall be considered in effect.
Your data is safe with us
Your account at bd345 is fully secure. Our support team is available 24/7 for any questions you may have.
Go to bd345 Login page